Device Solutions Partners with Zipit to Streamline Multi-Carrier IoT Deployments and Support Rapid Growth

The Challenge

As Device Solutions onboarded new customers across diverse industries and geographies, it needed a connectivity partner that could accommodate a wide range of requirements. Different end-customers had different data usage profiles, deployment countries, carrier preferences, and technical needs, making it difficult to standardize on a cost-effective and scalable connectivity approach.

The company also faced operational complexity in managing SIMs and tracking data usage across multiple carrier environments with disparate carrier billing dates. Without a unified platform, teams had to log into separate carrier systems to monitor connectivity, manage activation states, track usage, and reconcile billing details across thousands of deployed devices.

In parallel, Device Solutions needed ongoing guidance on the fragmented cellular landscape across technologies like: Cat-M1, NB-IoT, 5G RedCap, and the latest evolutions of eSIM standards like GSMA SGP.32, so it could help clients make the right design decisions early and build products that could be remotely supported for years after deployment.

"Having a single SKU (stock keeping unit) is really important to our customers, they don't want to have to receive their units from the factory and swap out hard SIMs just based on what market or what country they're going to."

- Tony Sammarco, Director of Technology Strategy, Device Solutions

The Solution

Device Solutions chose Zipit because it offered the right combination of competitive global data plans, centralized SIM lifecycle management, and deep expertise in evolving cellular connectivity technologies.

Zipit enabled Device Solutions to work with one partner for global connectivity, regardless of which carrier network would ultimately be used or where devices would be shipped and deployed. Just as importantly, Zipit provided a single pane of glass for managing SIMs and connectivity across networks, giving Device Solutions the visibility and control it needed without the burden of juggling multiple back-end systems.

Zipit also stood out as a strategic advisor, helping Device Solutions stay ahead of changing network capabilities and standards so they could better guide clients on long-term product and connectivity decisions.

"Data activation, data plans, data rates...that's where Zipit has really come to our rescue. To provide services for not only us, but our customers, so we can focus on what we do best."

Zipit delivered a solution that combined:

• Flexible, competitive data plans designed to meet varying customer requirements for coverage, usage, and cost, and options for multi-network SIMs so customers can consolidate onto a single SKU
   
• A single-pane-of-glass platform for SIM lifecycle management across different carrier networks with real-time visibility and control over SIM status, connectivity and data usage
  
  
• A clear, consolidated monthly invoice for all carrier services, delivered to Device Solutions automatically on a calendar cycle. Each invoice details data pooling information and SIM-to-customer associations, to enable an easier, faster end-customer invoicing process for Device Solutions   
  
  
• The ability to offer downstream portal access so Device Solutions customers could independently view and manage their own deployed devices
  
  
• Ongoing consultative guidance on cellular technologies and standards, including regional availability of Cat-M1, NB-IoT, 5G RedCap, and evolving eSIM standards such as SGP.32

Together, this gave Device Solutions both the operational infrastructure and strategic insight needed to support a growing global customer base more efficiently.

The Results

The partnership with Zipit has created meaningful operational and strategic value for Device Solutions.

• Device Solutions gained visibility and control over all SIMs and connectivity, regardless of carrier network or deployment country
  
  
• The company eliminated significant manual effort tied to logging into multiple systems, reconciling billing cycles, and tracking usage across thousands of devices. This translated into a measurable operational benefit: Device Solutions saved two full days of dedicated work every month
  
  
• By enabling Device Solution's customers to gain visibility into their own devices and usage, Zipit also reduced the need for Device Solutions employees to manually gather and analyze customer-specific connectivity data on their customers' behalf.
  Thanks to Zipit, efficiencies will continue to compound as Device Solutions grows, making it easier to onboard and support more customers without introducing operational complexity
  
  
• Zipit’s technology and advisory support strengthened Device Solutions’ ability to help customers make better long-term design choices around connectivity, device longevity, and global deployment readiness

The partnership has also created additional value for both companies. Zipit can guide customers who need embedded expertise and wireless consulting services to Device Solutions, while Device Solutions can refer customers with specialized connectivity requirements to Zipit, ensuring each client is supported by the right expertise.

"Love working with Ralph and Zipit because they provide so many options, we always know what we're getting, and can have clear discussions about the trade-offs."

- Chris Lamb, Founder and CEO, Device Solutions

Watch the video below to hear Tony Sammarco, Director of Technology Strategy at Device Solutions, talk about the partnership with Zipit and the impact it's had on their business.