--- title: Smart Message Workflows | Intelligent Message Escalation & Routing description: Smart Message workflows are powerful automation rules that enable teams to pre-define when and how recipients should be notified in time-sensitive situations. --- [![Zipit Wireless](https://www.zipitwireless.com/hs-fs/hubfs/Logos/Zipit_Logo_Reg_transparent_bg.png?width=170&height=83&name=Zipit_Logo_Reg_transparent_bg.png "Zipit Wireless")](https://www.zipitwireless.com) - Products - [Zipit Connectivity Services](https://www.zipitwireless.com/product/cellular-connectivity-iot) - [Connectivity Management Platform](https://www.zipitwireless.com/product/iot-connectivity-management-platform) - [Billing Solutions](https://www.zipitwireless.com/product/billing-platform) - [Explore All Products](https://www.zipitwireless.com/product) - Solutions - By Industry - [Agriculture](https://www.zipitwireless.com/industry/agriculture) - [Consumer Electronics](https://www.zipitwireless.com/industry/consumer-electronics) - 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Resources - [Customer Stories](https://www.zipitwireless.com/customers) - [Resource Center](https://www.zipitwireless.com/resources) - [Blog](https://www.zipitwireless.com/blog) - [IoT Glossary](https://www.zipitwireless.com/iot-glossary) - [Documentation](https://www.zipitwireless.com/developer-resources) - [Training & Support](https://www.zipitwireless.com/lp/support) - About Us - [Company](https://www.zipitwireless.com/company) - [Customers](https://www.zipitwireless.com/customers) - [Partners](https://www.zipitwireless.com/partner) # Smart Message™ Workflows Powerful message automation and escalation rules that help improve communication processes ** ##### Streamline Complicated Notification Processes ** ##### Customizable to Meet Your Team's Needs ** ##### Mitigate Errors with Preconfigured Responses Most departments within Healthcare organizations have established processes that determine how clinicians, physicians, and staff respond to events – from admission and discharge to Code calls.  Over time, these workflows become part of the organizational culture and lack regular process improvement reviews. Patient outcomes and organizational operations often suffer by the lack of any improvement processes, especially when there are delays in critical, time-sensitive situations. **Zipit observed these processes and identified key areas where communication breakdowns occur in order to develop a solution – Smart Message™ workflows.** Smart Messages are customized workflows that streamline operations, minimize duplication, and automate communication processes such as message escalation and tracking of responses to ensure the right number of people respond to any given task. These message orchestrations have many obvious benefits for organizations even outside of Healthcare and have been implemented by Zipit customers across various industries. If you are interested in learning how Zipit Smart Message workflows may be implemented within your organization, contact our Sales team.  --- [![Schedule a Demo](https://no-cache.hubspot.com/cta/default/4704107/c5ebf32c-5858-4121-84b9-84d8ce9df077.png)](https://cta-redirect.hubspot.com/cta/redirect/4704107/c5ebf32c-5858-4121-84b9-84d8ce9df077) ** “A key metric in STEMI is decreasing door-to-balloon times. For Beaufort Memorial, Zipit's escalation workflow is critical to our operation to do just that.” **Sabrina Faircloth** STEMI/AMI/CP Quality Coordinator, Beaufort Memorial Hospital ### Zipit Wireless, Inc. 15 South Main Street, Suite 401 Greenville, SC 29601 Call us: [(864) 451-5500](tel:+18644515500) - Product - [IoT Connectivity](https://www.zipitwireless.com/product/iot-connectivity-management-platform) - [IoT Billing](https://www.zipitwireless.com/product/billing-platform) - [Recurring Billing](https://www.zipitwireless.com/product/recurring-billing) - [Subscription Management](https://www.zipitwireless.com/product/subscription-management) - [Branded Payment Portals](https://www.zipitwireless.com/product/payment-portals) - [IoT Analytics](https://www.zipitwireless.com/product/iot-analytics-business-insights) - [IoT SIM Cards](https://www.zipitwireless.com/product/iot-sim-cards) - [Secure Messaging](https://www.zipitwireless.com/business-messaging) - Company - [Customers](https://www.zipitwireless.com/customers) - [About](https://www.zipitwireless.com/company) - [Press Releases](https://www.zipitwireless.com/about/news) - [Legal](https://www.zipitwireless.com/legal) - [Privacy Policy](https://www.zipitwireless.com/legal/zipit-website-privacy-policy/) - [Contact Sales](https://www.zipitwireless.com/contact-us) - [Contact Support](https://www.zipitwireless.com/lp/support) - Resources - [Resource Center](https://www.zipitwireless.com/resources) - [Blog](https://www.zipitwireless.com/blog) - [Developer Hub](https://www.zipitwireless.com/developer-resources) - [ Become a Partner](https://www.zipitwireless.com/partner) - Guides - [Fixed Wireless](https://www.zipitwireless.com/fixed-wireless-broadband-solution-for-business-internet) - [Subscription Billing for OEMs](https://www.zipitwireless.com/subscription-billing-for-oems) - [IoT Data Plans](https://www.zipitwireless.com/iot-data-plans) - [Global SIM Strategies](https://www.zipitwireless.com/global-sim-strategies) ### Connect with us Copyright © 2026 Zipit Wireless, Inc. 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