Most departments within Healthcare organizations have established processes that determine how clinicians, physicians, and staff respond to events – from admission and discharge to Code calls. Over time, these workflows become part of the organizational culture and lack regular process improvement reviews.
Patient outcomes and organizational operations often suffer by the lack of any improvement processes, especially when there are delays in critical, time-sensitive situations.
Zipit observed these processes and identified key areas where communication breakdowns occur in order to develop a solution – Smart Message™ workflows.
Zipit’s smart messages are easy to set up, custom designed workflows that streamline operations, minimize duplication, and automate communication processes such as message escalation and tracking of responses to ensure the right number of people respond to any given task.
Examples of Smart Message workflows include “Grab the Baton” and “Critical Escalation” – each of which were created to address common communication challenges faced in the hospital environment.