Thank you for choosing Zipit Wireless for your enterprise communication needs. This page serves as a resource for customers to access product manuals, FAQs, training videos and more. If you cannot find the answer to your specific question, please contact our Support team.
Access manuals and quick start guides for Zipit messaging products.
Popular Questions and Answers
To send or receive messages, all team members must have 1 of the following:
First, make sure the device is charged and the user is logged in to a Zipit device or smartphone running the Zipit Confirm app.
Next, make sure the device has been connected to a cellular or Wi-Fi network. These may seem like common sense, but are often overlooked in the shuffle of a busy deployment or shift change. Typically, this is a common factor as to why a user has not received the message.
If you have checked both of these and the problem still persists, please contact our Support Team.
For the Zipit device and the Zipit Confirm App to properly function when connected to a Wi-Fi network, certain hosts and ports need to be open on your firewall before the device and/or Zipit App can make a complete connection back to the Zipit Server.
This is typically not an issue for home networks, just those networks protected by a firewall. If you're not certain what those hosts and ports are, contact our Support Team for details.
For security purposes, if a user has been created in the Zipit RAP (remote administration portal), you cannot delete that user. Each user is associated with a necessary audit trail of messages that have been sent and received.
However, you may deactivate a user. This will prevent the user's account from sending or receiving any further messages but keeps the integrity of the audit trail of any past communication.
Deactivating a User:
Additional product information