Resources for Messaging Customers

To send or receive messages, all team members must have 1 of the following:

• A Zipit device
• An iOS or Android device running the Zipit Confirm app
• Zipit Web Messenger license
• ZText number

Quick tutorials are available to show you how messages look when sent or received on a mobile device or web portal.

First, make sure the device is charged and the user is logged in to a Zipit device or smartphone running the Zipit Confirm app.

Next, make sure the device has been connected to a cellular or Wi-Fi network. These may seem like common sense, but are often overlooked in the shuffle of a busy deployment or shift change. Typically, this is a common factor as to why a user has not received the message.

If you have checked both of these and the problem still persists, please contact our Support Team.

For the Zipit device and the Zipit Confirm App to properly function when connected to a Wi-Fi network, certain hosts and ports need to be open on your firewall before the device and/or Zipit App can make a complete connection back to the Zipit Server.

This is typically not an issue for home networks, just those networks protected by a firewall. If you're not certain what those hosts and ports are, contact our Support Team for details.

For security purposes, if a user has been created in the Zipit RAP (remote administration portal), you cannot delete that user. Each user is associated with a necessary audit trail of messages that have been sent and received.

However, you may deactivate a user. This will prevent the user's account from sending or receiving any further messages but keeps the integrity of the audit trail of any past communication.

Deactivating a User:

1. Log in to the Zipit RAP and go to the Users grid.
2. Fund the user you wish to deactivate. Select the magnifying glass in that record, which provides you with details about that user.
3. At the top of the User Details screen, you will see the User Type, and then Role. Next to the Role, you will find a small box labeled "Active". Uncheck that box and immediately click the green check mark to confirm the change.

Note: Deactivating a user automatically removes them from any Paging Groups and Address Books they may be associated with.